Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Delivery takes 4–10 business days in the U.S., 4–13 in Canada (including processing).
Do you offer free shipping?
Free U.S. shipping on orders over $120. U.S. orders under $120 ship for a flat $9.90. We deliver across the contiguous U.S. and Canada. Canadian orders ship free over $500; below that, the rate is shown at checkout. We can't ship to Alaska, Hawaii or Puerto Rico.
Do you deliver to Canada?
Yes. We deliver across the contiguous U.S. and Canada. Canadian orders ship free over $500; below that, the rate is shown at checkout. We can't ship to Alaska, Hawaii or Puerto Rico. Canadian orders take 4–13 business days, including processing.
Returns
What is your return policy?
30 days from delivery. Items must be unused, in the condition you received them, and in their original packaging — keep the box until you're sure.
What's the return cost?
Return shipping is covered by us only if the item arrives damaged, defective or incorrect. Otherwise return shipping is the customer's responsibility. Original shipping charges are non-refundable.
Can I cancel or modify my order?
Orders are placed with our fulfilment partner, FurniFindUSA, who may not be able to cancel or change an order once it has been accepted, so please check your order before paying. If you need a change, email hello@loftloom.com straight away and we'll ask them.
Payments & Financing
Do you offer financing?
We don't offer financing of our own. The checkout may show a pay-over-time option (Lay-Buy); it is run by a third party under its own terms.
Who processes my payment?
Payment is completed securely on furnifindusa.com, our order-processing site. You'll see the FurniFindUSA name on the payment page and on your bank statement — your order is still with LoftLoom.
What payment methods do you accept?
Payment is taken on the checkout page, which lists the methods available for your order, such as PayPal. If you don't have a PayPal account, PayPal may offer to take a debit or credit card as a guest.
Products & Care
How do I care for my furniture?
Care instructions vary by material. Where the supplier lists a material, we show care guidance in the Care section on the product page.
Do you offer trade or B2B discounts?
No. Prices are set by our supply partner, so we can't offer trade or volume discounts. If you're furnishing a project, the Trade & Projects page explains how we can help you shortlist pieces.