Returns

You have 30 days from delivery to return an unused item in its original condition.

Return policy

• Items can be returned within 30 calendar days of delivery.
• Items must be unused, in the condition you received them, and in their original packaging — keep the box until you're sure.
• Return shipping is covered by us only if the item arrives damaged, defective or incorrect. Otherwise return shipping is the customer's responsibility.
• Once the return is received and inspected, the refund goes back to your original payment method.

How to start a return

Email hello@loftloom.com with your order number and we'll reply with return instructions.

Damaged or defective items

If your item arrives damaged, defective or incorrect, contact us as soon as you can, ideally within 48 hours of delivery, with photos. We cover return shipping in those cases and arrange a replacement or refund.